Pepco

Productivity solutions Pepco

One of the FMCG discount chains operating in several European countries needed assistance in implementing the IT services management according to the ITIL best practices with System Center tools.

The main goal of the project amounting to as many as 800 employees (including 40 IT officers) was to introduce the CMDB (Configuration Management Database) for the IT resources (~17 000 configuration items) and implementing the ITIL processes in System Center Service Manager platform. Technologies used by Predica’s developers in this project were Cireson Total Management Suite and SQL Server Reporting Services.

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